Return Policy

Eligibility for Returns

Items must be returned within 14 days of notifying us of your decision to cancel or return the order.

Items should be in their original condition, unused, and include all original packaging.

How to Return Your Order

1. Notify Us: Email us at 1-curiosity@people-kk.co.jp within 14 days of receiving your order to request a return. Please include your receipt or your order number.
2. Prepare Your Return: Package the item securely, including any original documentation or accessories.
3. Send It Back: Post the item to the return address provided. You are responsible for the cost of return shipping unless the item is faulty or incorrect.

Refund Process

Refunds will be processed within 14 days of receiving the returned items.

Refunds will be issued to the original payment method.

Delivery charges will be refunded only for the least expensive delivery method available (if applicable).

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us immediately. We will provide a replacement or full refund, including any original shipping costs.

Exchanges

We offer exchanges for the same product in a different size or color, subject to availability. To request an exchange, please contact us.

Cancellations

We accept the cancellations before the delivery date if you would like to cancel your order.

Contact Us

For any questions or assistance, please reach out to us at:
Email: 1-curiosity@people-kk.co.jp
Address:
2-15-5 Higashinihonbashi, Chuo-ku,
Tokyo 103-0004, JAPAN
TEL: +81-3-3862-2768 / FAX: +81-3-3862-3730